Orders will ship within one to two business days. Business days are Monday through Friday excluding national holidays and any day our office is closed as announced in our weekly e-mail blasts.
SHIPPING INSURANCE POLICY
We automatically insure all packages over $100.00 that we ship out. The cost of this insurance is included in the freight charge and therefore passed on to the customer.
DAMAGED/ MISSING ITEMS/ WRONG ITEM SENT CLAIMS
Any time an order is received that has been damaged, or items are missing from the order, or the wrong items have been sent, it must be reported to Cutting Edge Products Inc. within three business days after receipt of the order. Any claim after three business days will be void.
DROP-SHIPPING:A drop-ship order is defined as any order that is shipped “blindly” (listing you as the shipper) directly to your customer. The following policies apply to drop ship orders:
PLACING ORDERS: Drop-ship orders must be submitted to us in one of the following methods: online via your account, e-mailed to email@example.com
CHARGES:Each drop-ship order under $50.00 will be charged a handling fee of $2.50 per order.
PAYMENT:All drop ship orders must be paid for before they ship out. If we do not receive if payment on the day the order is to ship, it will be canceled and held until we receive payment.
INVOICES:When your dropship order ships, an invoice will be sent out before the end of the day. The invoice will include a breakdown of all charges and the tracking number. If two business days have passed since you placed a drop-ship order, and you still have not received an invoice, then contact us via e-mail at firstname.lastname@example.org